Enabling a Transaction Platform for Wealth Customers for a Global Wealth Management Leader in India

About the Client

One of the largest multinational wealth management firms operating in India, serving institutional, HNI, and affluent clients across advisory and execution-led models.

The Challenge

The firm planned to launch a transaction platform for wealth customers in India, spanning multiple digital and internal platforms. Given the regulatory sensitivity of transaction-led products in India, the initiative required:

• End-to-end regulatory and product compliance
• Thoughtful integration across existing and proposed technology partners
• Alignment between client experience, RM workflows, and internal reporting
• Close coordination with regulators, compliance, audit, and technology teams

The firm engaged The Elevate to provide specialist consulting expertise to support the design, decision-making, and regulatory enablement required for a successful platform launch.

The Elevate’s Role & Approach

The Elevate partnered with the client as a strategic advisor within a structured consulting framework, focusing on readiness, compliance, and execution clarity.

Platform Scope

The transaction platform for wealth customers was designed to be delivered across three platforms:

• Client-facing mobile applications (iOS and Android – mobile and tablet)
• Client-facing web-based transaction portal
• RM-facing web admin and internal portals to support transactions, reporting, and oversight for both clients and internal stakeholders

Scope of Work & Key Contributions

• Regulatory & Product Compliance Enablement
  Supported the wealth firm in ensuring regulatory and product compliance for the launch of the transaction platform for wealth customers across:
  • Client-facing mobile applications
  • Client-facing web applications
  • RM-facing web admin platforms
  • This included mapping regulatory expectations, identifying gaps, and aligning platform features with approved transaction and reporting requirements.
• Integration & Implementation Advisory
  • Advised on optimal integration architecture across existing and proposed vendors and partners
  • Evaluated integration dependencies, risks, and sequencing
  • Supported leadership decision-making to arrive at an implementation model aligned with scale, security, and regulatory expectations
  • (Final integration decisions remained with the client, following internal approvals.)
• Regulatory Approval Support
  • Enabled the firm in preparing for regulatory requisitions related to the transaction platform for wealth customers
  • Supported limited testing (to the extent permitted by exchanges and regulators)
  • Assisted in incorporating regulatory feedback and course corrections required for approvals
  • Worked closely with the firm’s compliance team, who acted as the primary interface and final decision-makers with regulators
• Stakeholder & Governance Coordination
  • Coordinated with internal technology, product, compliance, and business teams
  • Supported engagement with external vendors and audit teams, as required
  • Ensured deliverables were aligned to agreed scope, governance standards, and timelines

The Outcome

The engagement helped the client:

• Establish a regulator-ready transaction platform for wealth customers across client and RM platforms
• Make informed integration and implementation decisions
• Navigate regulatory requisitions with greater clarity and confidence
• Align technology execution with compliance, audit, and operational requirements

Impact

The initiative progressed on a structured, compliant, and scalable foundation—enabling the firm to enhance digital transaction capabilities for Indian wealth customers while meeting stringent regulatory and governance standards.